Privacy policy

When you open an account we collect the information needed to identify you and to meet our legal obligations: your name, contact details, date of birth, address, government identification documents and, for companies, incorporation and ownership details.

When you use the service we record the transactions you make, including amounts, currencies, counterparties and references. We also collect technical information such as device type, browser and IP address to keep accounts secure.

We use your information to open and operate your account, to process payments, to verify your identity, to detect and prevent fraud and financial crime, to provide support, and to meet identity verification, anti-money-laundering and sanctions screening requirements.

We do not sell your personal information, and we do not use your transaction data to build advertising profiles.

We share information with our payment infrastructure provider, Due Network S.L., and the banks and payment networks it uses to provide accounts and move funds, with identity verification and fraud-screening providers, with service providers that host and support our systems, and with regulators or law enforcement where we are legally required to do so. Partners receive only what they need for their role.

We keep account and transaction records for as long as we need them to operate your account and to meet our legal record-keeping obligations, which can continue after your account is closed. We keep other information only as long as it serves the purpose it was collected for.

Depending on where you live, you may have the right to access the personal information we hold about you, to correct it, to request deletion, to object to certain processing, and to receive a copy in a portable format. Some rights are limited where we must keep records to meet regulatory obligations. Contact us at support@valebank.io to make a request.

We encrypt data in transit and at rest, restrict internal access to information on a need-to-know basis, and require verification before sensitive account changes. No system is perfect, so please tell us immediately if you suspect unauthorized access to your account.

This website does not set cookies and does not use analytics or advertising trackers. The Valebank app uses cookies to keep you signed in and to remember your language. You can block cookies in your browser settings, though the app will not keep you signed in without them.

We will update this page when our practices change and revise the date at the top. For any privacy question, or to raise a concern about how we handle your information, email support@valebank.io.